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C. Cappiello
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Benbernou S
,
Brandic I
,
Cappiello C
,
Carro M
,
Comuzzi M
,
Kertész Attila
,
Kritikos K
,
Parkin M
,
Pernici B
,
Plebani P
. 2010.
Modeling and Negotiating Service Quality
.
Service Research Challenges and Solutions for the Future Internet. 6500:157-208.
Google Scholar
BibTeX
S
Kritikos K
,
Pernici B
,
Plebani P
,
Cappiello C
,
Comuzzi M
,
Benbernou S
,
Brandic I
,
Kertész Attila
,
Parkin M
,
Carro M
. 2013.
A Survey on Service Quality Description
.
ACM COMPUTING SURVEYS. 46:1–58.
Google Scholar
BibTeX