| Title | A Survey on Service Quality Description |
| Publication Type | Journal Article |
| Year of Publication | 2013 |
| Authors | Kritikos K, Pernici B, Plebani P, Cappiello C, Comuzzi M, Benbernou S, Brandic I, Kertész Attila, Parkin M, Carro M |
| Journal | ACM COMPUTING SURVEYS |
| Volume | 46 |
| Pagination | 1–58 |
| ISSN | 0360-0300 |
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