@article {16352,
	title = {A Survey on Service Quality Description},
	journal = {ACM COMPUTING SURVEYS},
	volume = {46},
	year = {2013},
	pages = {1{\textendash}58},
	issn = {0360-0300},
	author = {K. Kritikos and B. Pernici and P. Plebani and C. Cappiello and M. Comuzzi and S. Benbernou and I. Brandic and Attila Kert{\'e}sz and M. Parkin and M. Carro}
}
