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Author Title [ Type(Desc)] Year
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Book Chapter
Benbernou S, Brandic I, Cappiello C, Carro M, Comuzzi M, Kertész Attila, Kritikos K, Parkin M, Pernici B, Plebani P.  2010.  Modeling and Negotiating Service Quality. Service Research Challenges and Solutions for the Future Internet. 6500:157-208.