@article {16352, title = {A Survey on Service Quality Description}, journal = {ACM COMPUTING SURVEYS}, volume = {46}, year = {2013}, pages = {1{\textendash}58}, issn = {0360-0300}, author = {K. Kritikos and B. Pernici and P. Plebani and C. Cappiello and M. Comuzzi and S. Benbernou and I. Brandic and Attila Kert{\'e}sz and M. Parkin and M. Carro} }