@article {16352,
	title = {A Survey on Service Quality Description},
	journal = {ACM COMPUTING SURVEYS},
	volume = {46},
	year = {2013},
	pages = {1{\textendash}58},
	issn = {0360-0300},
	author = {K. Kritikos and B. Pernici and P. Plebani and C. Cappiello and M. Comuzzi and S. Benbernou and I. Brandic and Attila Kert{\'e}sz and M. Parkin and M. Carro}
}
@inbook {springerlink:10.1007/978-3-642-17599-2_4,
	title = {Architectures \& Infrastructure},
	booktitle = {Service Research Challenges and Solutions for the Future Internet},
	series = {Lecture Notes in Computer Science},
	volume = {6500},
	year = {2010},
	pages = {85-116},
	publisher = {Springer Berlin / Heidelberg},
	organization = {Springer Berlin / Heidelberg},
	isbn = {978-3-642-17598-5},
	url = {http://dx.doi.org/10.1007/978-3-642-17599-2_4},
	author = {F. Andr{\'e} and I. Brandic and E. Daubert and G. Gauvrit and M. Giordano and G. Kecskem{\'e}ti and Attila Kert{\'e}sz and C. Di Napoli and Zs. N{\'e}meth, and J.-L. Pazat and H. Psaier and W. Renz and J. Sudeikat},
	editor = {M. Papazoglou and K. Pohl and M. Parkin and A. Metzger}
}
@inbook {springerlink:10.1007/978-3-642-17599-2_6,
	title = {Modeling and Negotiating Service Quality},
	booktitle = {Service Research Challenges and Solutions for the Future Internet},
	series = {Lecture Notes in Computer Science},
	volume = {6500},
	year = {2010},
	pages = {157-208},
	publisher = {Springer Berlin / Heidelberg},
	organization = {Springer Berlin / Heidelberg},
	isbn = {978-3-642-17598-5},
	url = {http://dx.doi.org/10.1007/978-3-642-17599-2_6},
	author = {S. Benbernou and I. Brandic and C. Cappiello and M. Carro and M. Comuzzi and Attila Kert{\'e}sz and K. Kritikos and M. Parkin and B. Pernici and P. Plebani},
	editor = {M. Papazoglou and K. Pohl and M. Parkin and A. Metzger}
}
