@article {16352, title = {A Survey on Service Quality Description}, journal = {ACM COMPUTING SURVEYS}, volume = {46}, year = {2013}, pages = {1{\textendash}58}, issn = {0360-0300}, author = {K. Kritikos and B. Pernici and P. Plebani and C. Cappiello and M. Comuzzi and S. Benbernou and I. Brandic and Attila Kert{\'e}sz and M. Parkin and M. Carro} } @inbook {springerlink:10.1007/978-3-642-17599-2_6, title = {Modeling and Negotiating Service Quality}, booktitle = {Service Research Challenges and Solutions for the Future Internet}, series = {Lecture Notes in Computer Science}, volume = {6500}, year = {2010}, pages = {157-208}, publisher = {Springer Berlin / Heidelberg}, organization = {Springer Berlin / Heidelberg}, isbn = {978-3-642-17598-5}, url = {http://dx.doi.org/10.1007/978-3-642-17599-2_6}, author = {S. Benbernou and I. Brandic and C. Cappiello and M. Carro and M. Comuzzi and Attila Kert{\'e}sz and K. Kritikos and M. Parkin and B. Pernici and P. Plebani}, editor = {M. Papazoglou and K. Pohl and M. Parkin and A. Metzger} }