A Survey on Service Quality Description

TitleA Survey on Service Quality Description
Publication TypeJournal Article
Year of Publication2013
AuthorsKritikos K, Pernici B, Plebani P, Cappiello C, Comuzzi M, Benbernou S, Brandic I, Kertész Attila, Parkin M, Carro M
JournalACM COMPUTING SURVEYS
Volume46
Pagination1–58
ISSN0360-0300