Publications

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2013
Kritikos K, Pernici B, Plebani P, Cappiello C, Comuzzi M, Benbernou S, Brandic I, Kertész Attila, Parkin M, Carro M.  2013.  A Survey on Service Quality Description. ACM COMPUTING SURVEYS. 46:1–58.
2010
Benbernou S, Brandic I, Cappiello C, Carro M, Comuzzi M, Kertész Attila, Kritikos K, Parkin M, Pernici B, Plebani P.  2010.  Modeling and Negotiating Service Quality. Service Research Challenges and Solutions for the Future Internet. 6500:157-208.